Koala Casino Terms & Conditions

1. About these Terms

These Terms & Conditions form a legal agreement between you and Koala Casino in relation to your use of the website, account services, games, promotions and any other services made available through the site. By accessing the website, registering an account or using any service, you confirm that you have read, understood and agreed to these Terms. If you do not agree with them, you must not use the website or its services.

Additional rules may apply to particular games, promotions, tournaments, payment methods or other features. Those rules will be displayed with the relevant service and form part of these Terms when you use that service. If a specific rule conflicts with these general Terms, the specific rule will apply to the relevant activity to the extent of the conflict.

You are responsible for checking the current version of these Terms before using Koala Casino. We may update or amend them from time to time to reflect changes to our services, business practices, technology or legal obligations. The updated version will apply from the date it is published, unless a different effective date is stated. If a change materially affects your rights or responsibilities, we may provide notice through the website or your account.

These Terms should be read together with any privacy information, responsible gambling information, promotional rules and other notices displayed on the website. Where applicable law gives you rights that cannot be excluded or limited, nothing in these Terms is intended to remove or restrict those rights.

2. Eligibility and your account

Eligibility requirements

You may use Koala Casino only if you meet the minimum legal age and all other eligibility requirements that apply to you. You must not use the website if online gambling is unlawful where you are located. You are responsible for checking the laws that apply to you before registering or playing. Access may be restricted in some locations, and we may refuse or limit access where required by law, regulation or our internal controls.

You must provide accurate, complete and current information during registration and whenever we reasonably request an update. This may include your name, date of birth, residential details, identity information and payment information. You must promptly correct information that becomes inaccurate or out of date. We may verify the information you provide before allowing access to some or all account functions.

Account security

You may have only one personal account unless we expressly approve otherwise. Your account is for your own use and must not be shared, sold, transferred or used by another person. You must keep your username, password, verification codes and other security details confidential. You are responsible for activity carried out through your account where you have failed to take reasonable steps to protect those details.

Tell us as soon as possible if you believe that someone has accessed your account without permission, your login details have been compromised or account information is being used incorrectly. We may temporarily restrict an account while we investigate. You must cooperate with reasonable security, identity and account checks.

You must not create an account for another person, use another person’s payment method without proper authorisation, disguise your location, use automated tools or attempt to bypass account, age, location or security controls. We may close or restrict an account if we reasonably believe these Terms have been breached.

3. Deposits, play and withdrawals

Deposits and funds

Deposits must be made using a payment method held in your name or otherwise authorised for your use. You must not deposit funds obtained unlawfully or use the website for money laundering, fraud, financing illegal activity or any other improper purpose. We may decline, delay or reverse a transaction where a payment cannot be verified, appears suspicious or is not permitted under applicable requirements.

You are responsible for ensuring that the payment information you provide is correct and that you have enough available funds to complete a transaction. Your bank, card provider or payment service may apply its own fees, limits, conversion rates or conditions. Koala Casino is not responsible for charges imposed by a third-party payment provider, except where applicable law provides otherwise.

Only funds that have been received and credited to your account may be used for play. We do not provide credit for gambling. You should never deposit more than you can afford to lose. Account balances are not a bank account and should not be treated as a savings or investment product.

Games and results

Games are provided for entertainment and may involve financial risk. You accept that outcomes are determined by the relevant game systems and that past results, patterns or activity do not guarantee future outcomes. Unless there is a clear technical or administrative error, the result recorded by the applicable game system will be treated as the result of the game.

You must not interfere with a game, exploit a fault, use software intended to obtain an unfair advantage or take part in conduct that is deceptive, abusive or fraudulent. If a game is interrupted or an error occurs, we may review the relevant activity and take reasonable steps to correct the issue. This may include voiding affected transactions where permitted by applicable law.

Withdrawals and verification

Withdrawal requests are subject to account checks, payment processing requirements and any conditions shown before you play or request a withdrawal. We may ask you to verify your identity, payment method, source of funds or other information before processing a withdrawal. A request may be held, rejected or adjusted if information is incomplete, a payment method cannot be confirmed or we identify a suspected breach of these Terms.

You should review the withdrawal information displayed in your account before submitting a request. Processing times can vary depending on the payment method, verification requirements, weekends, public holidays and matters outside our reasonable control. We may return funds using an appropriate verified payment method and may apply any legally required deductions or reporting obligations.

4. Promotions and responsible gambling

Promotions

Promotions, bonuses, offers and promotional games are subject to the specific terms shown with each offer. Those terms may include eligibility requirements, entry conditions, expiry dates, wagering or playthrough requirements, game restrictions, maximum values and withdrawal conditions. You should read the full promotional terms before accepting an offer.

Unless the applicable promotional rules say otherwise, you may not claim or use an offer more than once, create multiple accounts to obtain an offer, use another person’s offer or engage in activity designed to unfairly obtain a promotional benefit. We may cancel an offer, remove related promotional funds or restrict participation where an offer has been used incorrectly, obtained by mistake or abused.

Promotions are not an invitation to gamble beyond your budget. An offer may be declined where participation is not permitted by law or by our responsible gambling controls. If promotional information is unclear, you should seek clarification before participating rather than assuming a particular condition applies.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money, recover losses or solve financial problems. Set a budget before you play, decide how much time you can spend and stop when you reach either limit. Never gamble with money needed for essentials, bills or other commitments, and do not chase losses by increasing your stakes.

• Set personal deposit, spending or session limits where those tools are available.
• Take regular breaks and avoid gambling when you are upset, tired or affected by alcohol or other substances.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Talk to someone you trust if gambling is affecting your finances, relationships, work or wellbeing.
• Use available time-out, self-exclusion and account restriction tools if you need a break or want to stop playing.

If you are concerned about your gambling, stop playing and seek support from an appropriate gambling support service or qualified professional. Responsible gambling tools are intended to help you manage your activity, but no tool can replace your own decision to stop or seek assistance.

5. Privacy, restrictions and legal matters

Privacy and communications

We collect, use, store and disclose personal information as described in our privacy information and as permitted or required by applicable law. This may include information needed to create and manage your account, process transactions, verify identity, prevent fraud, meet compliance obligations, provide customer support and improve our services.

By using the website, you agree that we may send service-related communications about your account, transactions, security, changes to these Terms and other important matters. Marketing communications will be handled in accordance with applicable requirements and any preferences or choices made available to you.

Suspension and closure

We may suspend, restrict or close an account where we reasonably believe that you have breached these Terms, provided inaccurate information, acted fraudulently, misused a promotion, attempted to evade controls, created a security risk or used the website unlawfully. We may also take action to meet legal, regulatory, responsible gambling, payment or risk-management obligations.

You may ask to close your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or suspected unlawful conduct. Subject to applicable law and any necessary checks, valid remaining funds may be dealt with in accordance with the account closure and payment processes.

Website use and liability

You must use the website lawfully and respectfully. You must not upload malicious code, interfere with website operations, scrape content without permission, attempt unauthorised access or use the website in a way that could damage our systems or another person’s experience. Website content is provided for general information and may change without notice.

We aim to provide a reliable service, but access may occasionally be interrupted by maintenance, technical faults, internet problems, security events, third-party services or circumstances outside our reasonable control. To the extent permitted by law, we are not responsible for losses caused by events beyond our reasonable control or by your failure to follow these Terms. Nothing in these Terms excludes liability that cannot lawfully be excluded.

Governing law

These Terms are to be interpreted consistently with the applicable laws and mandatory consumer protections that apply to you. Any dispute should first be raised through the available account or support process so that it can be reviewed. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.