Cookies Policy

About cookies

Cookies are small text files or similar data files that may be stored on your computer, mobile phone, tablet or another device when you visit a website. They allow a website to recognise a device, remember selected information and support certain functions. Other technologies, such as pixels, tags, software development kits and local storage, may work in a similar way. In this policy, we refer to all of these technologies as cookies unless a distinction is needed.

Cookies can be set by Koala Casino or by another service provider that operates technology on our behalf. Some cookies remain on your device only while your browser is open. These are often called session cookies. Other cookies remain for a longer period or until they are deleted. These are often called persistent cookies. The time a cookie remains available depends on its purpose and the settings used for the relevant technology.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with other information associated with your account, device or use of the website. Where this happens, the information will be handled in accordance with our Privacy Policy and applicable privacy requirements.

Why we use cookies

• To make the website operate and to provide features you request.
• To help keep accounts, sessions and transactions secure.
• To remember settings, preferences and information entered during a visit.
• To understand how visitors use the website and identify technical problems.
• To improve website performance, content, navigation and general user experience.
• To support communications, promotions or advertising where this is permitted and relevant.
• To help detect unusual activity, misuse, fraud or breaches of applicable terms.

Types of cookies we may use

Strictly necessary cookies

These cookies are needed for core website functions. They may support page navigation, account access, security controls, session management, responsible gambling tools and other features that you ask the website to provide. Without them, parts of the website may not work correctly. Because they support essential functions, they may not be available for disabling through every cookie control. You may still be able to block them through your browser, although doing so can affect access to services.

Preference and functionality cookies

These cookies remember choices you make, such as language, region, display preferences or other settings. They can make later visits more convenient and help the website provide a consistent experience. If you remove or reject these cookies, you may need to enter preferences again, and some optional features may not work as expected.

Analytics and performance cookies

These cookies help us understand how visitors interact with the website. They may provide information about pages visited, links used, approximate location, device type, browser type, loading performance and general patterns of use. The information may be combined or analysed in a way that is intended to help improve the website, rather than to identify an individual directly. Analytics technologies may be supplied or supported by third parties.

Advertising and marketing cookies

Where used and permitted, these cookies may help measure campaigns, show more relevant content or advertising, limit repeated advertisements and understand whether communications have been viewed or acted on. They may be placed by Koala Casino or by advertising and marketing partners. These technologies may collect information about your browsing activity across websites or services, subject to the relevant provider's terms and privacy information.

Security and fraud-prevention technologies

Some cookies and similar technologies may help identify automated activity, suspicious behaviour, account misuse or attempts to interfere with the website. They may be used alongside other security measures to protect users, accounts, transactions and our systems. Disabling these technologies may prevent some features from being used or may require additional verification.

Your choices and cookie controls

When you first visit the website, you may be shown a cookie notice or preference tool. Where required, this tool may allow you to accept optional cookies, reject them or select categories individually. Your choices may be stored so that they can be applied during future visits. If you use a different browser, device or cleared browsing data, you may be asked to make your choices again.

You can also control cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies generally or receive a warning before a cookie is stored. Instructions differ between browsers and devices, so you should refer to the help information provided by your browser or device manufacturer.

1. Open your browser or device privacy settings.
2. Review the available cookie, site-data or tracking options.
3. Choose whether to allow, block or delete cookies, either generally or for selected websites.
4. Close and reopen the browser if required for the changes to take effect.
5. Review the settings again after browser updates or changes to your device.

Blocking or deleting cookies may not stop all data collection and may affect the way the website operates. For example, you may be unable to sign in, keep a session active, use account functions or access features that rely on necessary technologies. Disabling optional cookies may also reduce the relevance of content or affect the accuracy of website performance information.

Some third-party services may provide their own controls for managing cookies or similar technologies. Those controls are separate from Koala Casino's website settings. If you choose to use them, you should review the relevant provider's information about privacy, data collection and opt-out choices.

Third parties, privacy and policy changes

We may use service providers to host, secure, analyse, support or improve the website. These providers may access information collected through cookies only for authorised purposes and in accordance with applicable arrangements. Some providers may process information outside Australia. The countries and locations involved can change depending on the services used and the operational requirements of the website.

Information collected through cookies may include an IP address, device and browser details, pages viewed, referral information, approximate location, interaction data, preferences and technical event information. The information collected will depend on the type of cookie, your settings, the features you use and the technology provided by third parties. We do not use this policy to promise that every cookie or similar technology will be used at all times.

We may retain cookie-related information for as long as it is reasonably required for the purpose for which it was collected, to maintain records, protect the website, resolve disputes, meet legal obligations or support legitimate business needs. Retention may vary according to the type of information and the service involved. When information is no longer required, it may be deleted, de-identified or securely handled in another appropriate way.

Our use of personal information is also described in the Koala Casino Privacy Policy. That policy contains further information about collection, use, disclosure, security, overseas handling and privacy choices. If you have questions about privacy or cookies, you may use the contact or support channels made available on the website. We will handle enquiries in accordance with applicable requirements.

Updates to this policy

We may update this Cookies Policy when our website, technology, service providers, legal obligations or business practices change. The updated version will be published on this page and will apply from the date shown with the update, unless a different commencement date is stated. You should review this page from time to time so you understand the current use of cookies and the choices available to you.

By continuing to use the website after an update, you acknowledge that the current version of this policy will apply to your use of cookies, subject to any consent requirements that apply. Your browser and device settings remain available as additional ways to manage cookies.