- OperatorNewEra B.V.
- Established2023
- Total Games1,200+
- Software Providers70+
Information we may collect
The information handled by an online casino generally depends on how you use the website and the services available to you. Some information is provided directly by you, while other information is created when you use the website, make transactions or communicate with us. We try to limit collection to information that is relevant to operating the account, providing support, meeting security requirements and fulfilling legal obligations.
- Account details, such as your name, date of birth, contact details, login information, preferences and other information needed to create or maintain an account.
- Verification information, which may include identity documents, proof of details, information about account ownership and records used for customer verification and anti-fraud checks.
- Payment and transaction records, including deposits, withdrawals, wagering activity, account balances, payment method details and related transaction information. Sensitive payment details may be handled by specialist payment providers rather than stored directly by the website.
- Device and technical information, such as your IP address, browser type, operating system, device identifiers, approximate location, language, time zone and information about how you use the website.
- Communications and support records, including messages, requests, feedback, complaints, survey responses and information used to manage a conversation with you.
- Cookie and similar technology data, including information about visits, pages viewed, preferences, session activity and interactions with website features.
Information from other sources
Where appropriate, information may also be received from payment providers, verification services, fraud-prevention services, technology providers or other organisations involved in delivering casino services. Information from these sources may help confirm identity, protect accounts, process transactions, identify unusual activity and keep the website secure. We expect information received from service providers to be handled in accordance with their own privacy information as well as this policy.
How information is used
Personal information is used to provide and administer the website and casino services. This includes creating and managing accounts, processing requests, supporting gameplay features, handling deposits and withdrawals, responding to questions and communicating important information about the account or service. We may also use information to understand website performance and improve the way the website works.
- To verify identity, account details and eligibility where checks are required.
- To prevent, detect and investigate fraud, money laundering, account misuse, collusion, payment abuse and other suspicious or unlawful activity.
- To process payments, withdrawals, account adjustments, disputes and transaction queries.
- To provide customer support and keep an accurate record of communications and requests.
- To monitor, test, maintain and improve website functionality, performance, accessibility and security.
- To send service messages, such as account notices, security alerts, transaction updates, policy information and other communications necessary to operate the service.
- To send promotional or marketing communications where this is permitted and where you have provided the required consent or otherwise have a valid choice to receive them.
- To meet applicable legal, compliance, accounting, record-keeping and responsible gambling obligations.
Sharing information
Information may be shared with carefully selected service providers that help operate the website or perform services on our behalf. These providers may support hosting, payment processing, identity verification, fraud prevention, customer support, security, analytics, communications and technical maintenance. They should receive only information relevant to their service and are expected to protect it appropriately.
Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected fraud or misuse, to respond to valid legal requests, or to meet an applicable legal obligation. If the website or its operations change, information may be transferred as part of that change, subject to appropriate handling. We do not use personal information for unrelated purposes without a suitable reason or, where required, your consent.
Your privacy choices and rights
Depending on the circumstances and applicable privacy requirements, you may be able to ask what personal information is held about you, request a copy of that information, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed, or object to certain uses. Some requests may be limited where information must be kept for legal, security, fraud-prevention, dispute-resolution or account-management reasons. We will explain any relevant limitation where appropriate.
How to make a data request
To exercise your privacy rights, ask a question about this policy, request access to your information, request correction or deletion, or withdraw consent to marketing, email support@koalacasino.best. Please describe your request clearly and provide enough information for us to understand which account or records are involved. We may need to verify your identity before completing a request. This step helps prevent personal information from being disclosed to the wrong person.
- Access: ask for information about the personal information held about you and, where appropriate, a copy of that information.
- Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details.
- Deletion: ask for personal information to be deleted where there is no continuing reason to keep it. Deletion may not be possible for records that must be retained.
- Marketing consent: withdraw consent to promotional emails or other direct marketing by contacting support@koalacasino.best. You can also use an unsubscribe option included in a marketing message where one is available.
- Complaints and questions: contact support@koalacasino.best if you believe your information has been handled incorrectly or if you need help understanding this policy.
Marketing and service communications
You may receive service communications that are needed to manage your account, process transactions, provide security notices or explain important changes. These messages are different from promotional marketing and may continue even if you opt out of marketing. If you withdraw consent to marketing, we will take reasonable steps to update your preferences. It may take a short period for all systems and scheduled communications to reflect a change.
Changes to this policy
This Privacy Policy may be updated when services, technology, business practices or privacy requirements change. The latest version will be made available on the website. Players should review the policy from time to time, particularly before continuing to use services after a significant update. If an update requires a separate notice or consent, that step may be provided at the relevant time.
