Welcome Package

Up to $1,000 + 125 Free Spins

Split across your first three deposits

Wagering
35× bonus
Max Conversion
5× bonus amount
Min Deposit
$20
Weekly Withdrawal Limit
$5,000

Contact Koala Casino

Need help with your Koala Casino account? Contact our support team at support@koalacasino.best. We aim to provide clear, helpful assistance for common account, payment and gaming questions.

Koala Casino operates under licences issued by the Government of Curaçao and the Comoros Autonomous Islands Offshore Financial Authority (licence reference ALSI-202508036-FI1).

Welcome PackageUp to $1,000 + 125 Free Spins

  • OperatorNewEra B.V.
  • Established2023
  • Total Games1,200+
  • Software Providers70+

How to get in touch

For support by email, write to support@koalacasino.best and include enough information for the team to understand your request. Providing relevant details helps support review your question more quickly and avoid unnecessary follow-up messages.

Common reasons to contact us

  • Questions about your account, login or account details
  • Verification requirements or the status of a verification request
  • Deposit, withdrawal or other payment questions
  • Questions about bonus terms and eligibility
  • Technical problems affecting the website or your gaming experience
  • Responsible gambling requests, including requests for help managing your play

What to include in your message

Please include your account email or username, a short description of the issue and any relevant details, such as the time the problem occurred or the feature involved. If appropriate, attach screenshots showing the issue. Do not include your password or other sensitive security information in an email.

Support usually replies within 24 hours, although response times may vary depending on the complexity and volume of requests. Please send one clear message about each issue where possible, and allow time for the team to review your request.