Betting Rules

General betting requirements

You must have a valid account and provide information that is accurate, complete and kept up to date. You must meet the minimum age requirement that applies to online gambling in your location and be legally permitted to use the relevant services. Koala Casino may restrict access where use of a product or service is not lawful, suitable or available in a particular location.

Your account must be used only by you. You must keep your login details, payment information and devices secure, and you must not allow another person to place bets or play through your account. If you believe that someone has accessed your account, stop using it and follow the account support process available on the site.

Before placing a bet

• Check that you have selected the intended game, bet type, stake and any other available options.
• Read the rules, paytable, information panel and other product details displayed for the game.
• Confirm that your account balance and any applicable transaction details are correct.
• Make sure you are comfortable with the amount you are choosing to risk.
• Do not place a bet if you are affected by alcohol, medication, stress or another circumstance that may affect your judgement.
• Check that you are using the service from a location where your activity is permitted.

A bet is generally treated as submitted when the relevant confirmation is recorded by the platform. A selection shown on your screen is not necessarily a confirmed bet until the system accepts and records it. You should check your account history or transaction record where available. If a bet appears to have been submitted more than once, do not continue placing further bets. Review the record and seek assistance through the support channel available on the website.

You are responsible for reviewing the details of each bet before confirming it. This includes the selected game, stake, number of plays, available features and any other options that may affect the result or cost. If you proceed after having an opportunity to check those details, the bet may be treated as accepted in accordance with the relevant product rules.

Game rules, outcomes and settlement

Each game or betting product may have its own rules. These can explain the objective of the game, available stakes, winning combinations, bonus features, special symbols, dealing or drawing procedures, and how a result is calculated. Product-specific rules form part of these Betting Rules. If there is a difference between a general statement on this page and a specific rule displayed for a product, the specific product rule will normally apply to that product.

You should read the product information before beginning play. The available rules may also explain when a bet is final, whether a feature is optional or automatic, how a tie or void outcome is handled, and whether a refund or other adjustment may apply. If you are unsure about a rule, do not place the bet until you have reviewed the information or used the available support process.

Game results are determined by the systems and processes used for the relevant product. Where random outcomes are used, the outcome of one play does not guarantee, influence or predict the outcome of another play. Previous wins, losses or periods of inactivity do not change the probability of a future result. You should not treat a game as a way to recover losses or as a source of guaranteed income.

Recording and settling results

• The result recorded in the applicable system is used to determine whether a bet is a win, loss, draw, refund or other permitted outcome.
• Any return or credit is calculated according to the applicable game rules and the information shown when the bet is placed.
• A result may be subject to ordinary technical processing, verification and account checks before it is reflected in the account.
• The account history, game record or other transaction record may be used to confirm the details of a bet and its outcome.
• A displayed balance or result should not be relied on if it is clearly affected by a technical or administrative error.
• Where a product has a stated settlement process, that process should be followed when checking the outcome of a bet.

You are responsible for checking the details of your play and reporting an apparent problem as soon as reasonably possible. A request to change or cancel a bet may not be available after the bet has been accepted, particularly where the game has started or the outcome has been generated. Any cancellation, refund or adjustment is handled under the applicable product rules and site terms.

Errors and interruptions

Technical, communication, display or administrative errors can occasionally affect a bet, account balance or result. If a clear error occurs, Koala Casino may correct the affected record, cancel an affected bet where permitted, or make another fair adjustment consistent with the applicable rules. This may include correcting an incorrect credit or debit. You should not knowingly take advantage of an error, and any amount credited in error may need to be returned or recovered from the account.

Internet connections, devices, browsers and software can affect how information is displayed or transmitted. You should use a secure and reliable connection and avoid refreshing or closing a game while a transaction is being processed unless instructed to do so. If your connection is interrupted, check your account or game history before attempting the same action again.

Account, payments and prohibited conduct

Money used for betting must be handled through the payment methods and account processes made available on the site. You must use a payment method that belongs to you or that you are authorised to use. Transactions may be subject to verification, security checks, processing requirements and applicable legal obligations. Koala Casino may delay, reject, reverse or review a transaction where this is necessary to protect the account, meet legal requirements or investigate unusual activity.

You may be asked to provide information or documents to confirm your identity, age, payment ownership or source of funds. Any review should be completed through the secure process provided by the website. Do not send passwords, security codes or sensitive information through an unverified channel. Restrictions may remain in place while a review is being completed.

The account holder is responsible for all activity carried out through the account, except where an issue is identified and accepted under the relevant account security process. You must not create or use accounts for another person, disguise your identity, manipulate a game, interfere with the platform, use automated tools where prohibited, or attempt to exploit a fault or weakness.

Conduct that is not allowed

• Using false, misleading or stolen information during registration, verification or account use.
• Allowing another person to use your account or using another person's account.
• Attempting to bypass account, location, age, identity or responsible gambling controls.
• Using software, devices or methods intended to interfere with normal game operation or settlement.
• Colluding with another person, manipulating a result or submitting activity designed to obtain an unfair advantage.
• Using the service for unlawful activity, fraud, money laundering or another prohibited purpose.
• Attempting to conceal the true ownership or destination of funds.
• Using payment methods without the permission of the account holder or payment provider.

Where prohibited conduct or a breach of the applicable terms is suspected, the account or particular transactions may be reviewed. Access may be restricted while checks are carried out, and bets or funds may be handled in accordance with the site terms and applicable law. Any action taken should not be understood as a final finding until the relevant review has been completed.

You should keep your own records of deposits, withdrawals, bets and account activity. If you notice an unfamiliar transaction, incorrect result or unexpected account change, stop using the affected feature and raise the issue through the support option available on the website. Include enough information to help identify the matter, but do not include your password.

Responsible gambling and disputes

Gambling should be treated as entertainment, not as a means of making money or solving financial problems. Set a budget before you begin and only use money that you can afford to lose. Consider setting personal deposit, spend, loss or session limits where these tools are available. Taking regular breaks can also help you keep your play within the limits you have chosen.

Do not chase losses by increasing your stakes or continuing to play for longer than planned. A win is never guaranteed, and no strategy can remove the normal risks of gambling. Avoid gambling when you are upset, tired, under the influence of alcohol or medication, or unable to make decisions clearly.

Signs that play may be becoming difficult to control

• Spending more time or money gambling than you intended.
• Chasing losses or increasing stakes to try to recover money.
• Borrowing money, selling belongings or missing financial commitments because of gambling.
• Hiding gambling activity from family, friends or other people you trust.
• Feeling stressed, upset or unable to stop when you decide to do so.
• Gambling despite its effect on work, study, relationships, health or daily responsibilities.
• Thinking about gambling continually or feeling restless when you try to take a break.

If gambling is no longer enjoyable or is affecting your life, stop playing and use the responsible gambling tools available on the site. You may be able to request limits, a temporary break or account closure, subject to the relevant process. Consider speaking with a qualified gambling support service, financial counsellor, health professional or another trusted person. If you feel at immediate risk of harm, contact emergency services or a suitable crisis service in your area.

Questions and complaints

If you have a question about a bet, game rule, account entry or settlement, review the relevant product information and account history first. If the issue remains unresolved, use the contact or support process provided on the Koala Casino website. Include the relevant account information, date, time, game, bet details and a clear description of the issue, but do not include your password or full payment details.

Complaints are reviewed using the information available and the procedures that apply to the service. A review may require identity or transaction verification. Keeping communications accurate and respectful can help the matter be assessed efficiently. You may be asked to provide further information so that the relevant bet, transaction or account activity can be identified.

These Betting Rules may be updated from time to time. The version available on the site when you use a product will generally apply, unless a different arrangement is required by law or stated in the relevant terms. If you do not understand or accept an updated rule, you should stop using the affected service and review the available account and support options.